Renting Guide

Office Hours

Our office hours are 9.00am to 5.00pm Monday to Friday. Our Property Managers are not in the office during weekends and are only available in case of an emergency.
Maintenance/Emergencies

If you have any maintenance issues or repair items, please fill in a maintenance request form online or in the office. All repair requests must be in writing, however emergency repairs will be accepted verbally. We will endeavour to attend to the repairs as quickly as possible, however, it is necessary to obtain the owners approval and quotes before any repairs can occur, so unfortunately delays are sometimes unavoidable.
If it is an emergency please contact us straight away. Emergencies are classed as things like:

  • Broken Hot Water Systems/pipes
  • Broken toilets (in the case that there is only one in the premises)
  • Electrical faults likely to cause damage or injury
  • Serious roof leaks causing flooding
  • Substantial damage caused by Storm or Fire

Rent Payment

Rent is payable in a minimum of 1 week in advance at all times. If at any time a tenant is unable to make a payment they are required to contact the Property Manager immediately. Rent is to be paid via electronic funds transfer, BPay, money order or cheque. Cash will NOT be accepted at our office.

Should you wish to pay your rent online, our Trust Account details are as follows:

Account Name: 
My Place Real Estate REBA Trust Account (Westpac)
BSB: 
036 074
Account Number: 
493308

Please ensure that your personal reference number is included in the description section of the transfer as we will not be able to allocate unidentified funds, and you may end up appearing on our arrears list!

Routine Inspections

Inspections are conducted six weeks into a new tenancy and every three months thereafter. Prior to any inspection, we will provide you seven (7) to fourteen (14) days written notice, at which time, we will provide you with a maintenance request form and an inspection checklist outlining our expectations for the inspection. Should you not present the property at the expected standard, you may receive a breach notice. We would then re-inspect upon the expiry of the breach notice (14 days) and you may be charged the cost of the inspection.

Ending Your Lease

If you are on a ‘fixed term lease’ and wish to ‘break your lease’, you must advise the property manager in writing. Providing as much notice as possible ensures a new tenant is found as soon as possible, and you will be required to pay all costs associated in re-letting the property. These costs may include advertising, final bond inspection, leasing fee and tenant enquiry fees. You will be responsible for the rental payments until either a suitable tenant moves in, or the lease expires (whichever comes first).
If your fixed term lease has expired, you will automatically revert to ‘periodical lease’, under which you must provide us with twenty-one (21) days written notice prior to vacating – This can be done using our online form found here. Verbal notice will not be accepted. If you are on a periodical lease, the owner must provide you with sixty days (60) written notice to vacate.

Client Testimonials



Its great to deal with you and your team and I don’t have to suffer any of the usual BS and nonsense that so many agents seem to wallow in… Thanks so much.

Paul

I just wanted to say thank you for your gift and letter you left at our house inspection last week. It’s a very nice touch and is the first time, as a tenant, that I have felt like a customer (having been a tenant for nearly 4 years with 3 other agents). My work is one of business improvement and reviewing processes to ensure we are delivering the service the customer wants so I am very critical of the services I receive. It is very refreshing to receive great customer service from My Place – I assure you , it is not common place. You’re definitely onto a winner with your approach!

Rosey Monaghan

Thank you for the great family fun day. Next year we will come again.

Mirzetta and Boys